Frequently asked questions

You’ve got questions, we have answers.

How does AutoAgents work?

We’re an online dealership that provides a customized car buying experience for our customers. Your expert agent will undergo a personalized car matching process then locate and deliver the car you choose right to your door— even if that means it comes from across the country. We’ll trade-in your current vehicle for its maximum value, handpick your financing terms, and we’ll even give you a call when it’s the optimal time to resell it for something new. 

Does AutoAgents charge service fees?

Much like a traditional dealership, our pricing is “all-in.” Our total price includes shipping, pre-purchase inspection, safety certification, and cleaning. Licensing and taxes are not included. Additional fees for financing apply. 

How does AutoAgents protect me when buying a vehicle that I haven’t seen in person?

It’s our top priority to eliminate the risk of buying a vehicle. 

We start with a background check on the car. Then we complete a rigorous third-party inspection, complete with 150+ photographs, paint depth readings, fluids inspection, electrical tests, test drive, etc. After that, we complete a provincial safety inspection, deliver it to you, and ask you to sign off on your final in-person inspection.

If the vehicle isn’t as described and we can’t fix it, we’ll start from scratch. But since our inspection process is more in-depth than seeing a car in person, this never happens.

How does AutoAgents differ from a traditional dealership?

We work with you to get you into the right vehicle instead of trying to push you to buy you what’s readily available. This includes a discussion about your future goals, length of ownership, and assumed depreciation. Once we have established what the "right" vehicle is, we find it, complete a rigorous 3rd party inspection, and buy it specifically for you.

Are AutoAgent’s vehicles certified?

Yes. Every car AutoAgents sells is sold with a safety certification and undergoes a rigorous third-party inspection.

Where does AutoAgents get their vehicles?

We source our vehicles from private sellers, dealers, auctions, lease companies, and manufacturers all over Canada.

What is a vehicle ownership plan?

A vehicle ownership plan establishes the optimal time to sell your new vehicle based on your driving habits (KM accrued) and depreciation trends for your vehicle. It is our way to ensure you lose as little money on your vehicle as possible during your ownership.

What information do I need to start the process with AutoAgents?

An understanding of what’s important to you, what you like/dislike, and some semblance of a budget. That’s it. 

How are my financing terms determined?

The year of the vehicle, your credit history/score, and the current programs available through our various lenders are all factors in determining your payment, term, and interest rate.

If I have bad credit, can I still finance my purchase through AutoAgents?

Yep. We offer to finance for all credit situations and even offer a program to lower your interest rate once you qualify.

Can I still buy a car from AutoAgents but get financing through my bank?

Yes, however, our rates and terms will often be more favourable than your banks.

What is the process for making monthly payments?

Your payments will come out of your selected bank account automatically based on the terms that you choose.

What is the benefit of trading in with AutoAgents vs selling it privately?

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. 

Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. 
With AutoAgents, we launch your vehicle on multiple auction sites to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car. 

For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.


What’s your process for trade-ins?

First, we’ll ask you to fill in a trade-in application. Once approved, we’ll capture photos, damages, mileage, etc and list your vehicle on multiple auction sites to ensure it receives the highest value. Then we’ll provide you with the best offer based on auction results for your approval. If you find someone to pay more, then we will accommodate the sale to give you the higher value.

What if I owe more on my car than it’s worth?

The excess balance will be added to your new car’s price or financing. Fret not though, you’ll still benefit from tax credits despite the excess amount you owe on the vehicle. 

Is there any benefit to trading my vehicle in with AutoAgents versus selling privately or what a traditional dealer would offer?

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. 

At AutoAgents, we list your vehicle on multiple auction sites to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car.

For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.

Do you offer a warranty? 

Yep. We work with many warranty companies to provide you with the best coverages for the best price.

How much does the warranty cost?

Warranty price varies based on the selected vehicle, the desired coverages, and the warranty length.

What is the delivery process?

Once your vehicle is ready to hit the road, you can pick it up at one of our locations or we can deliver it directly to your home.

When will I receive my title or registration?

When we hand you the keys, we’ll give you all the paperwork, including ownership of the vehicle, warranty documentation, and more.

What if there are imperfections on the vehicle that were not flagged on the inspection report?

Any imperfections that were not in the original report, outside of reasonable wear and tear, will be addressed at the cost of AutoAgents.

Do you provide license plates?

Yes. Upon delivery, your vehicle will come complete with provincial registration and license plates on your vehicle.

How does AutoAgents work?

We’re an online dealership that provides a customized car buying experience for our customers. Your expert agent will undergo a personalized car matching process then locate and deliver the car you choose right to your door— even if that means it comes from across the country. We’ll trade-in your current vehicle for its maximum value, handpick your financing terms, and we’ll even give you a call when it’s the optimal time to resell it for something new. 

Does AutoAgents charge service fees?

Much like a traditional dealership, our pricing is “all-in.” Our total price includes shipping, pre-purchase inspection, safety certification, and cleaning. Licensing and taxes are not included. Additional fees for financing apply. 

How does AutoAgents protect me when buying a vehicle that I haven’t seen in person?

It’s our top priority to eliminate the risk of buying a vehicle. 

We start with a background check on the car. Then we complete a rigorous third-party inspection, complete with 150+ photographs, paint depth readings, fluids inspection, electrical tests, test drive, etc. After that, we complete a provincial safety inspection, deliver it to you, and ask you to sign off on your final in-person inspection.

If the vehicle isn’t as described and we can’t fix it, we’ll start from scratch. But since our inspection process is more in-depth than seeing a car in person, this never happens.

How does AutoAgents differ from a traditional dealership?

We work with you to get you into the right vehicle instead of trying to push you to buy you what’s readily available. This includes a discussion about your future goals, length of ownership, and assumed depreciation. Once we have established what the "right" vehicle is, we find it, complete a rigorous 3rd party inspection, and buy it specifically for you.

Are AutoAgent’s vehicles certified?

Yes. Every car AutoAgents sells is sold with a safety certification and undergoes a rigorous third-party inspection.

Where does AutoAgents get their vehicles?

We source our vehicles from private sellers, dealers, auctions, lease companies, and manufacturers all over Canada.

What is a vehicle ownership plan?

A vehicle ownership plan establishes the optimal time to sell your new vehicle based on your driving habits (KM accrued) and depreciation trends for your vehicle. It is our way to ensure you lose as little money on your vehicle as possible during your ownership.

What information do I need to start the process with AutoAgents?

An understanding of what’s important to you, what you like/dislike, and some semblance of a budget. That’s it. 

How are my financing terms determined?

The year of the vehicle, your credit history/score, and the current programs available through our various lenders are all factors in determining your payment, term, and interest rate.

If I have bad credit, can I still finance my purchase through AutoAgents?

Yep. We offer to finance for all credit situations and even offer a program to lower your interest rate once you qualify.

Can I still buy a car from AutoAgents but get financing through my bank?

Yes, however, our rates and terms will often be more favourable than your banks.

What is the process for making monthly payments?

Your payments will come out of your selected bank account automatically based on the terms that you choose.

What is the benefit of trading in with AutoAgents vs selling it privately?

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. 

Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. 
With AutoAgents, we launch your vehicle on multiple auction sites to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car. 

For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.


What’s your process for trade-ins?

First, we’ll ask you to fill in a trade-in application. Once approved, we’ll capture photos, damages, mileage, etc and list your vehicle on multiple auction sites to ensure it receives the highest value. Then we’ll provide you with the best offer based on auction results for your approval. If you find someone to pay more, then we will accommodate the sale to give you the higher value.

What if I owe more on my car than it’s worth?

The excess balance will be added to your new car’s price or financing. Fret not though, you’ll still benefit from tax credits despite the excess amount you owe on the vehicle. 

Is there any benefit to trading my vehicle in with AutoAgents versus selling privately or what a traditional dealer would offer?

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. 

At AutoAgents, we list your vehicle on multiple auction sites to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car.

For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.

Do you offer a warranty? 

Yep. We work with many warranty companies to provide you with the best coverages for the best price.

How much does the warranty cost?

Warranty price varies based on the selected vehicle, the desired coverages, and the warranty length.

What is the delivery process?

Once your vehicle is ready to hit the road, you can pick it up at one of our locations or we can deliver it directly to your home.

When will I receive my title or registration?

When we hand you the keys, we’ll give you all the paperwork, including ownership of the vehicle, warranty documentation, and more.

What if there are imperfections on the vehicle that were not flagged on the inspection report?

Any imperfections that were not in the original report, outside of reasonable wear and tear, will be addressed at the cost of AutoAgents.

Do you provide license plates?

Yes. Upon delivery, your vehicle will come complete with provincial registration and license plates on your vehicle.

Tell us your goals and get a free consultation with your personal car shopper.

GET STARTED
Black BMW X5
AutoAgents Canada's online car dealership white logo
Start to finish car buying experience.
(613) 909-3884
info@autoagents.io
Ottawa, ON, Canada

General inquiry? Drop us a line.

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