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Privacy

Privacy policy

Effective July 2, 2026

This Site (the “Site”) is owned and operated by Momentum Shift Inc, operating as “AutoAgents” (“AutoAgents”, “we”, “us”). AutoAgents is the data controller and can be contacted at:

info@autoagents.io
(613) 909-3884
1485 Laperriere Avenue, Ottawa, Ontario, K1Z 7S8

Purpose

The purpose of this privacy policy is to inform users of our Site of the personal information we collect, how we use it, who has access to it, the rights of Site users, and our cookie and local-storage practices. It applies in addition to the terms and conditions of our Site.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. For users in the European Union and United Kingdom, we adhere to the General Data Protection Regulation (GDPR).

Consent

By using our Site, you consent to the practices set out in this privacy policy. Where processing is based on your consent, you may withdraw it at any time by contacting us at info@autoagents.io. Withdrawing consent does not affect the lawfulness of processing completed before withdrawal.

Personal information we collect

When you visit and use our Site, we may automatically collect and store:

  • IP address and approximate location;
  • Hardware, browser, and software details;
  • Pages viewed, links clicked, and content viewed;
  • The page that referred you to us and advertising campaign identifiers (such as UTM parameters and ad click IDs).

We also collect information you choose to provide when you use features of the Site, which may include:

  • First and last name, email address, and phone number;
  • Vehicle details you submit for a trade-in or appraisal, including VIN, year, make, model, trim, kilometres, options, condition, accident history, ownership and lien status, and photos of your vehicle;
  • Financing pre-qualification details, such as date of birth and annual income;
  • Your province and vehicle preferences from consultations;
  • Messages you send through our chat and consultation features.

AI-assisted features

Parts of our Site — including search and our consultation chat — are powered by third-party artificial-intelligence providers. Messages you send through these features are processed by those providers on our behalf so we can respond to your request. Please only share the information the feature asks for.

How we use personal information

  • Responding to your inquiries and connecting you with an advisor;
  • Preparing trade-in appraisals and purchase or sale offers;
  • Assessing financing pre-qualification requests you initiate;
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  • Operating, analyzing, and improving the Site;
  • Sending marketing communications where you have consented; you can unsubscribe at any time using the link in any marketing email or by contacting us.

    • We will not use your information beyond what is disclosed in this policy.

    Who we share personal information with

    We may disclose user information to members of our organization who reasonably need access to achieve the purposes set out in this policy, and to service providers who process it on our behalf — including cloud hosting and database providers, our customer-relationship-management system, AI service providers, and email delivery services. Some service providers may store information outside of Canada, where it may be subject to the laws of that jurisdiction.

    We will not sell your information. We may also disclose it:

    • If the law requires it or for a legal proceeding;
    • To prove or protect our legal rights;
    • With lenders or financial institutions when you ask us to proceed with a credit application;
    • To buyers or potential buyers of the company in the event that we seek to sell the company.

    If you follow hyperlinks from our Site to another site, we are not responsible for and have no control over that site’s privacy practices.

    How long we store personal information

    We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, and as required to meet our legal and regulatory obligations as a registered motor vehicle dealer.

    How we protect your personal information

    Data is transmitted using modern browser encryption and stored with reputable cloud providers in secured facilities, accessible only to personnel who need it. While we take all reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee security beyond what is reasonably practical.

    Your rights

    You may request access to the personal information we hold about you, ask that it be corrected, or ask that it be deleted, subject to legal retention requirements. Users in the EU and UK additionally have the rights to be informed, of access, to rectification, to erasure, to restrict processing, to data portability, and to object.

    Children

    We do not knowingly collect or use personal information from children under 16 years of age. If we learn that we have collected personal information from a child under 16, it will be deleted as soon as possible. A parent or guardian may contact us using the details below.

    Cookies and local storage

    A cookie is a small file stored on your device by a website. We use functional cookies (to remember your selections), analytical cookies (to understand how the Site is used and improve it), and targeting cookies (to tailor content and advertising). Third-party cookies may be set by our analytics and advertising partners. You can disable cookies in your browser, though this may affect your experience.

    We also use your browser’s local storage to save in-progress items on your device — for example, a trade-in estimate you applied to a vehicle’s payment calculator. This data stays in your browser and expires automatically.

    Modifications

    This privacy policy may be amended from time to time to maintain compliance with the law and to reflect changes to our practices. When we amend it, we will update the effective date at the top of this page. We recommend reviewing it periodically.

    Complaints

    If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to contact the Office of the Privacy Commissioner of Canada, or the supervisory authority in your jurisdiction.

    Contact information

    (613) 909-3884
    info@autoagents.io
    1485 Laperriere Avenue, Ottawa, Ontario, K1Z 7S8